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Privacy statement.

During the transaction process we need to obtain certain information from you. Your name and address, your e-mail address, and also your Credit/Debit card details if you pay online. We need this information to function as an e-commerce site, and this is the only purpose for which we use your information.

We do not :

  • Pass-on or sell your details to any third party;
  • Sell your e-mail address to any mailing lists, or newsletters;
  • Send you follow up e-mails with "special offers" etc.; or
  • Store your details on a database.

Our only purpose is to supply domestic appliance spares to our customers, and nothing else.

Security statement.

It is now widely accepted that Internet transactions are safe and secure when done properly. This means using a secure on-line payment system which encrypts your details before they are sent, processes the transactions in real time, confirms the transaction with the merchant and the customer by email, and generates a transaction number so that the order can be tracked by both merchant and customer.

How we process transactions safely.

Rather than take your details and process the transactions ourselves, we use an on-line card processing company to take our payments for us. We use the UK industry leader NOCHEX for our payment system. This ensures the highest level of security for both us as merchants, and for our customers, as NOCHEX has been developed as a security system specifically for the Internet environment.

The advantages are :

  • Transactions are processed in real time. i.e. Confirmation in a few seconds.
  • Complex anti-fraud security measures are in place for your (and our) protection.
  • Your order is processed immediately so goods can be delivered quickly.
  • Your order is tracked using a unique reference number.
  • We never see your Credit/Debit card details, we only receive the payment.

Using an on-line card processing company to process payments means that at no time do we ever see your Credit/Debit card details. The payment is made to our acquiring bank via NOCHEX. This again enhances security as we do not need to hold your Credit/Debit card details on any of our systems, on-line or off-line.

If you have any privacy or security concerns you would like addressing e-mail us here :

privacy@acedomestic.co.uk




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